BCIT SITE Centre
BCIT Site Centre is a central platform within the British Columbia Institute of Technology (BCIT) ecosystem, providing students, faculty, and staff with streamlined access to essential services, tools, and resources for academic and operational needs. In collaboration with a small, agile team of designers, work was done on several projects to enhance the user experience across educational platforms, focusing on optimizing workflows, ensuring intuitive navigation, and addressing the diverse needs of BCIT’s user base.
Confidentiality
Due to Confidentiality Agreement restrictions, I can't publicly disclose more details of my work at BCIT. Please contact me directly for more information about this role.
The problem
The academic experience at BCIT needed enhancement, with a focus on improving usability for both faculty and students. Key challenges included streamlining complex workflows, addressing diverse user needs, and ensuring consistency across platforms. Faculty needed an efficient way to review grades, students required better career planning tools, and real-time interaction between students and instructors needed to be improved. Additionally, creating a seamless experience across web and mobile platforms, handling complex data, and maintaining design system consistency posed further challenges.
How we solved it
To address these challenges, we focused on delivering intuitive, user-friendly solutions that streamlined critical workflows. For the Faculty Grade Review Platform, we implemented features like advanced filtering, progress tracking, and automated feedback to increase efficiency and accuracy. The Career Planning Web Application provided students with personalized tools for goal-setting and skill tracking, combining visually engaging interfaces with actionable insights. The Cross-Platform Q&A Application improved student-instructor interaction by incorporating anonymous question submission and upvoting features for more efficient communication. Throughout the process, we ensured design consistency across platforms, balanced the needs of diverse user groups, and optimized data handling for accessibility and clarity.
Results
These efforts directly improved the academic experience for both faculty and students. The Faculty Grade Review Platform reduced time spent on grading tasks, enabling faster, more accurate feedback. The Career Planning Web Application led to increased student engagement by offering a personalized approach to career development. The Cross-Platform Q&A Application resulted in faster and more meaningful exchanges between students and instructors, increasing accessibility and engagement across devices. Overall, our work drove higher adoption rates, streamlined workflows, and garnered positive feedback, helping BCIT provide a more efficient and engaging educational environment.