KaseyaOne
KaseyaOne grew from 100 customers in 2022 to over 50,000 accounts today, becoming a key part of the customer experience. What started as a simple SSO has evolved into a unified platform that streamlines workflows, reduces vendor fatigue, and improves efficiency.
Led design strategy and execution across the platform, collaborating with cross-functional teams to enhance user adoption and ensure seamless integration of features. Adoption expanded rapidly across legacy and acquired products, making KaseyaOne the daily hub for thousands of IT professionals. Thoughtful design and collaboration helped accelerate adoption and deliver real business value.
Confidentiality
Due to Confidentiality Agreement restrictions, I can't publicly disclose more details of my work at Kaseya. Please contact me directly for more information about this role.
The problem
IT professionals were struggling with fragmented tools, repetitive tasks, poor visibility, and inconsistent user experiences across Kaseya’s growing suite of products. As our company expanded through acquisitions, this complexity only increased—making it difficult to manage IT environments efficiently, maintain security, and scale operations without added overhead.
How we solved it
To solve the complexity of managing IT across fragmented tools, we designed and evolved KaseyaOne into a unified, secure platform. I led the design strategy and execution, guiding a cross-functional team to deliver a seamless, user-centric experience. We created a centralized navigation framework and App Launcher for unified access, reducing friction across modules. The Automation Center empowered IT teams to streamline operations through cross-product workflows, while dashboards and reporting tools improved visibility and decision-making. We also introduced Cooper, an intelligence engine that surfaces contextual insights, and built a secure, user-friendly multi-factor authentication (MFA) experience to strengthen platform protection without compromising usability.
Results
Today, KaseyaOne supports over 50,000 accounts and plays a critical role in the Kaseya IT Complete ecosystem, empowering IT professionals with a streamlined, centralized experience. Its widespread adoption signals strong product-market fit and real impact across our user base. To track performance and guide continuous improvement, we use a data-driven KPI framework that measures user adoption and retention, workflow efficiency, engagement with Cooper intelligence, security performance through MFA adoption, and customer satisfaction via NPS and support metrics. These KPIs are rolled into a cumulative platform health score, helping us identify opportunities, iterate meaningfully, and ensure we’re delivering both business value and a seamless user experience.